These tickets are listed in TWD [Taiwanese dollars]. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. How do I change the email address on my account? Viagogo DO NOT refund and are not contactable. 6.11 Permitted use. Copyright (c) 2006-2023, viagogo AG. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. To register, You must provide your real name, address, phone number, and email address. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. 2.9 Seller's Confirmation Obligation. My event is cancelled or postponed - What do I do? This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Viagogo has the right to deny your request for a refund. In August 2017, the ACCC announced it was taking Viagogo to court. But you might not know you're buying from them. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. ! I haven't received an email confirming my order. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. They take your money and have no way to ensure you get the tickets. Enter a valid email address (e.g. 2.3 Username and Password. The official website will usually direct you to the authorised ticket seller. It has been fined in Italy and . Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Join millions of happy customers that have attended their favourite events, thanks to viagogo. During this time, the Site will be temporarily unavailable. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. 6.2 Waiver of Consequential Damages; Liability Limit. Contact Viagogo directly - raise a complaint & request a full refund. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". momentum in tennis physics. Otherwise, avoid!!! Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. This could be a tough call for many internet shoppers. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. See something that's not quite right in this article? (Subclass 870) Sponsored Parent (Temporary) visa. Welcome to viagogo's online ticket exchange (the "Site"). The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". Read more: You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Ultimately there are two questions to be answered . Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. Contact Viagogo directly - raise a complaint & request a full refund. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. They could not promise tickets or even tell us where the seats were located in the venue.". We endeavour to rearrange delivery with the customer or arrange a collection point. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. When listing seated tickets, all tickets in the same listing must be consecutive seats. You may also have extra rights in your state or territory. To sell tickets, a Seller lists the tickets in the Site database. The company has been the target of customer complaints, industry backlash and court action overseas. 6.3 Allocation of Risk. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Dont think you would be the lucky one. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. For more information check the Skilling Australians Fund Levy information at Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. 2.11 Ticket Fulfillment. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. Spain, the UK and Australia. When We receive an offer by bank transfer, We will check to see if the bank account is valid. First, don't use Viagogo. 4.1 Double Posting and Removal of Tickets. They rush you and make their websites look just enough like they could be official ticket sellers. 5.4 Making Adjustments. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. you lose thetravel facility remaining on your previous visa when your RRV is granted. 4. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Get the latest product reviews, money-saving tips and more. Stock images:Getty, unless otherwise stated. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 2.18 Merchant Description. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. To be eligible for a VAC refund your application needs to have been finalised. According to the consumer group Which?, Viagogo's terms and conditions say . ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. 1.2 Ticketing Exchange. 2.7 Payment Authorization. viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. You will pay NT$9225. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral.
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