Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Check out what 59,340 people have written so far, and share your own experience. Was told that neither was possible because I didnt return them in the original shoe box! Was looking everywhere but at her customers. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. T3 is part of Future US Inc, an international media group and leading digital publisher. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Will not use again. Thanks. She got the problem sorted in minutes. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Great to hear that the parcel arrived so quickly. Subscribe in print, digital, or a great-value bundle. I have worked in retail for over 15 years. They all fit perfectly. Treated myself to some new trainers and jogging bottoms in the sale! Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Verification can help ensure real people write reviews about real companies. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. One star as there is no 0 stars. Strengthen your review by uploading photos & videos. Quality, style and value superb. The range includes footwear, clothing and accessories for men, women and children. 2023 Trustpilot A/S. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. 4. No greeting, no please, no thank you. Here are 8 tips for writing great reviews. In just a few steps, we'll have it sorted. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Great to hear that the parcel arrived so quickly. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. I would definitely recommend and will be a returning customer. We also ensure all reviews are published without moderation. How are you today? Very disappointing.Would never order from them again! Keep up the good work Terry!Thanks so much.Tanya. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Price was unbelievable for what I got! The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. One very disappointed son this Xmas! Perfect from start to finish. Will definitely be ordering from them again. Hey Getta,Thanks for leaving us a great review. No greeting, no please, no thank you. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. We are so glad to hear you are happy with the service. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Bought a pair of Boss trainers at the end of November 2022. It goes against our guidelines to offer incentives for reviews. Was told that neither was possible because I didnt return them in the original shoe box! Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. That is great news that they arrived a day early!We hope to see you again very soon. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. If you'd like to return your order, you can within 14 days of receipt. Manners cost nothing. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. I ordered an item with Christmas delivery on 20th December and received an email confirmation. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They have sent them back to me and are refusing a refund. OL10 2TA. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Email never arrived so ended up going to a store on crutches to get a refund. This will need to be done within 20-30 minutes of ordering. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Package allegedly dispatched on 11th December and now reported as list in transit! Also it was delivered to Republic of Ireland avoiding customs charges. 3 ratings with the average rating of 4 out of 5 stars. That is great news about the fast delivery.We hope to see you again very soon. Do you agree with Footasylum's 4-star rating? Anyone can write a Trustpilot review. 20% off selected items with this Footasylum discount code. They also offer a WhatsApp device but it doesnt work. Perfect from start to finish. Bought a pair of Boss trainers at the end of November 2022. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Simply follow our returns portal link below. They also offer a WhatsApp device but it doesnt work. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Stay ahead of the game with the latest trainers and clothing from Footasylum. Get Discount. To start a return, fill out the returns form that came with your order and follow the instructions on the form. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Keep up the good work Terry!Thanks so much.Tanya. . !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. I have sent them back the undamaged trainers in a damaged box as I received them. Price was unbelievable for what I got! Further Details. And would recommend to all my friends amd family. We use dedicated people and clever technology to safeguard our platform. Got them cheaper than any other website. Return an item in Thank you so much. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. In real life, they are dull, boring and have no character at all. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. OG Stack Longline Puffer Jacket. Ordered Nike trainers. Only response was we would receive a call within 8 hours - that was two days ago! Companies can ask for reviews via automatic invitations. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Average Delivery Time. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Hey Getta,Thanks for leaving us a great review. First and last time I will use this company. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. They have scribbled size 7 on it. Newsletter subscription. Purchased 2 pairs of Salomon trainers in different sizes. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Delivery to Australia was super cheap and very very fast! I was taught to value customers, no matter what job I was in. Footasylum exchanges are only available in the UK. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Shocking company - bought two items trainers and sliders order value 100.28 never received. Extremely moody.I've never seen such self absorbed people. Rolling eyes, rude attitude. For full terms and conditions see here. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Great sale and super quick on delivery. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Ordered some trainers at 10.30pm amd paid for next day delivery. The lines are open from08:30 - 19:00. We use dedicated people and clever technology to safeguard our platform. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! If you miss this window, youll have to go through the returns process. A simple full refund is all I wanted from the first time I was messed around!! I was taught to value customers, no matter what job I was in. 1. We need your email address to verify that your review is genuine. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. There was a problem. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. !spoke to Edge lane store about colours in crocs. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Shocking service avoid disappointment. Order placed Sunday afternoon and delivered Monday afternoon. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. 10% off at Footasylum on first orders with this promo code. | Read 8,321-8,340 Reviews out of 55,152 2023 Trustpilot, Inc. All rights reserved. 10/10 will not be using footasylum again. Received 2 small refunds for I don't know what! We spoke to Footasylum's senior leaders . Lancashire High performance sneakers, trending streetwear and exclusive product weve got you. Can I return my online order to one of your stores. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. UK Returns Free return by our courier service. Ordered standard delivery, was dispatched the next day & arrived the day after. Here are 8 tips for writing great reviews. - Fred, posted 2 months ago - Kristy Smitten, posted 11 months ago Order placed Sunday afternoon and delivered Monday afternoon. Round and round in circles. Happy from start to finish! My son lost out on his Christmas presents as a result. 299.99. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Footasylum is a leading UK retailer of fashion streetwear and sportswear. By using a. Got them cheaper than any other website. It goes against our guidelines to offer incentives for reviews. Shoved the card machine into our face. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund.
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